All-in-one headset control. All in the cloud.

Category: Cloud   |   Presented By: Plantronics

All-in-one headset control. All in the cloud.

PERSONAL HEADSET CONTROL FROM THE DESKTOP

In the era of digitally empowered consumer, customer experience is a key business driver. Effortless management of headsets by IT and efficient headset control provides users with well-maintained devices that enable them to confidently engage with customers and ultimately improve the customer experience.

When every call is critical, it’s essential that the customer service representative should be as effective as possible. It means being equipped to hear and be heard clearly, every time, and it starts with having a well-functioning headset.

This whitepaper provides insights on how IT takes control of headsets company-wide, proactively managing user needs.

Key takeaways from this whitepaper:

  • Is there a better way to manage your organization’s headsets?

  • Why headset visibility matters to IT?

  • How can IT organizations monitor, manage, and maintain headsets in near-real time?

tags Cloud Computing | Cloud | Contact Center | Customer Experience Management

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