In contrast, BrightPattern aligns brands with current end-user expectations by delivering next-generation cloud contact center solutions that traditional vendors, and first-generation cloud providers, mostly fail to provide. Founded in 2010, BrightPattern delivers on the promise of enterprise-grade functionality, reliability, and scalability, which is otherwise unfulfilled in the sector. The company empowers contact centers – and their customers – with the convenience of channel hopping at any time during the engagement, relying on a unified software platform that natively supports voice, web chat, mobile, and other, channels.
Further, the company has vastly simplified provisioning for functionality that requires tremendous effort on legacy solutions. For example, configuring virtual queuing is a ‘one-click’ process on the Bright Pattern platform, compared to hours of administration with other vendors. “BrightPattern is the first contact center software vendor to provide self-provisioning for customers, allowing immediate access to software in the public and private cloud and hybrid deployment options. Our SaaS delivery model further adds service elasticity and the ability to reconfigure rapidly and effortlessly as business conditions demand,” said Konstantin Kishinsky, Co-Founder and CEO.
Focusing on Sophisticated Solutions
San Bruno, CA based Bright Pattern’s solution, known as Service Pattern, enables brands to address evolving customer expectations, and engage on proliferating channels beyond the telephone, progressing to web chat, social media, text messaging, and video. BrightPattern further augments the service with outstanding customer support and professional services, private and hybrid cloud deployment options, SAS-70 data centers, and PCI compliance.
BrightPattern has attracted various companies globally with its sophisticated solutions and formidable service. “The largest BPO in Japan, providing roadside assistance, and other services, runs thousands of agents on Service Pattern. We also have a number of reseller agreements with OEM partners worldwide, such as a U.S.-based, global, $2 billion per annum, communications solutions provider, and a major worldwide information and telecommunications systems provider with over $5 billion per year in revenue. Additionally, Aspect Software, a well-known and long-established contact center solution provider, is also a reseller” continued Konstantin.
Aiming for a Greater Tomorrow
BrightPattern has ambitious growth plans for the future, and intends to be at the forefront of exploiting the unique abilities of their platform to migrate contact centers to the cloud through private and hybrid cloud deployment models. Other plans for the firm revolve around empowering their channel partners and growing its sales force to fuel continued expansion at the international level, and further boost revenue growth.