Teraco’s focus is on delivery, with ease of implementation being key
“Teraco’s focus is on delivery, with ease of implementation being key. Teraco has adopted the best techniques from global experts to ensure seamless ordering and configuration processes,” mentions Lex van Wyk, CEO of the company. Teraco’s Service Level Agreement tightly defines the operational environment, as well as the performance of the technical support and account management teams for 24*7 support requirements.
The firm builds and operates its colocation data centres to service the most demanding IT infrastructure requirements, including the increased power and cooling demands of today's high-density cloud computing environments. Backed by a 99.999 percent uptime guarantee, client equipment and data centre environmental parameters are monitored 24x7 by specialists versed in all aspects of collocation and facilities management.
The company provides various services such as Collocation, which allows a client to securely locate equipment within the general collocation, caged environments or carrier hotel areas of Teraco’s facilities.
Thirdly, Support Services with a highly skilled round-the-clock service team with response times governed by the Teraco Service Level Agreement and last, the Teleport which is the first vendor neutral earth station in Africa. It provides high connectivity and a well secured environment with resilient power.
A key differentiator of the company is the provision of a vendor neutral service. By not tying to any carrier or ISP, global and local enterprises have unrestricted choice in how they interconnect their facilities in Africa. This vendor-neutral approach combined with unlimited connectivity set Teraco apart as Africa’s leading data centre.
Clients and the Road Map
Teraco has grown to include three state-of-the-art collocation data centres based in Cape Town, Durban and Johannesburg. Teraco data centres are also the home of NAPAfrica, a neutral layer two-internet exchange peering point (IXP).
NAPAfrica supports the drive to bring content to Africa and share our local content with the world. Several of the largest global content providers are already peering at NAPAfrica’s Internet eXchange Points (IXPs) and plans are in place to establish relationships with many more for the benefit of the region.Teraco’s future plans are all about growth. Organic growth within its Johannesburg, Cape Town and Durban data centres as well as internationally, as Teraco cements itself as the leading gateway to Africa for global brands.