NWN’s ability to identify best-in-breed technologies and invest in strategic partner relationships helps create an environment for its customers where there is a higher degree of availability of data and minimal disruptions in day-to-day processes.
A Cisco-certified cloud builder, the company proffers NWN Communications, a cloud-based Cisco and EMC powered Unified Communications as a Service platform. NWN integrates hosted video, web conferencing, hosted voice, telecom and Contact Center as a Service (CCaaS) along with a wide array of third party applications into their communications solution. The Multiprotocol Label Switching (MPLS), Session Initiation Protocol (SIP) Trunking and internet access facilitate clients’ with cut-throat domestic and international communications options to both small and mid-sized enterprise. NWN CCaaS solution is designed to deliver personalized customer care with the latest applications and technology to improve agent productivity, and increase business revenue. The program is managed by the service providers who enable users to focus on their core business. Alongside, with the reporting and analytical tools and built-in reports with key metrics, users can track contact center performance and scale up or down based on the their fluctuating business needs as well as meet seasonal demands.
Technology is pervasive, always in transition, and favors well-managed organizations that know how to constantly evolve or adapt
The HD hosted video infrastructure of the solution supports a wide range of experiences—from desktops, small meeting rooms to conference and board rooms. Besides, the architecture enables seamless integration of the users’ BYOD program which improves the effectiveness of business meetings while saving time and money. Aside its offerings, the firm also provides Infrastructure as a Service (IaaS) where the computing, storage, and networks demands of clients are wrapped into a simple and scalable design. The Backup/ Replication as a Service offering proactively monitors the system to prevent the headaches of lost data and resolve hiccups before they reach end-users. NWN’s Disaster Recovery as a Service secures data and helps users to avoid disasters and maintain business continuity with the help of geo-redundant data centers. In an instance, NWN assisted Chapel Hill-Carrboro Schools (CHCCS) one of two public school systems in Orange County, NC, with their communications solution. The client wanted to replace their existing Cisco Call Manager and Unity VoIP environment with on-premise hosted solutions. NWN Communications platform enabled the client to save on licensing costs and achieve desired outcomes. Additionally, the solution’s generation of voice gateway alerts notified the personnel during survivability failsafe for internet and when the communication access was down.
The company recently partnered with VMware vCloud Air Network, which provides enterprises with VMware-based global cloud services to enable customers easily and securely extend their data centers to the cloud.