“While we started in 2007 as technology solutions resellers, today, we have emerged as one of the most dominant MSPs, helping enterprises across all verticals adapt to the ever-evolving facets of modern IT technologies,” says Smith, founder and CEO of Tekscape. Ranging from workforce collaboration and cloud migrations to network assessment, Tekscape offers a multitude of IT services to streamline a company’s day-to-day operations, affordably. The services vary depending on the client’s specific needs, but, in essence, the functionalities include operations management of networks, IT systems, and collaboration technologies.
Smith notes, “Our capabilities lie in designing, implementing, and managing IT solutions that help a company in their digital transformation journey.” The leading-edge MSP also offers a comprehensive cybersecurity framework for clients to ensure that its business-critical data is safe in the cloud. Together with that, Tekscape empowers clients by providing enterprise-grade solutions like Microsoft Office suite and Azure at a nominal, monthly subscription fee.
We have emerged as one of the most dominant MSPs, helping enterprises across all verticals adapt to the ever-evolving facets of modern IT technologies
Smith attributes Tekscape’s success to its team of dedicated IT professionals that offer round the clock customer support, continually monitoring clients’ IT infrastructure and detecting threats and issues preemptively. Tekscape’s customer-centric approach can be best elucidated through one of its client success stories. A Manhattan-based cleaning services company, having a workforce of 5000 employees, was facing trouble maintaining the time sheet of all its employees manually. “The company was using weekly time cards and had no presence of technology in their operations,” states Smith. Identifying the setback, Tekscape seamlessly migrated the client’s operations to the cloud and streamlined their data management capabilities. Furthermore, Tekscape provided the customer with hosted voice platforms to help them scale their business throughout the country with ease. “Today, along with on-going support services, we continue to provide the client disaster recovery services as well,” informs Smith.
Such success stories act as Tekscape’s constant motivation to improve their managed services further. Tekscape sees 2019 as a year to further advance their IT services and solutions. “Alongside, we are also spending a lot of energy, time, and money on building new engineering, accounting, and management teams to support our clients’ revenue streams. Above all, a major part of our roadmap for the next three years will focus on enhancing our clients’ overall experience with us,” concludes Smith.
Tekscape adds PSTN (*SIP Services) to the Webex Calling Solution
NEW YORK- Last spring Cisco launched Cisco Webex Calling, a cloud-voice solution as part of the Webex environment and thanks to partners like Tekscape that are providing SIP voice services through their datacenter, this is now a full phone and collaboration solution for your business on one bill!
One of the most significant advantages of Cisco Webex Calling is the ability to implement the solution in a seamless way, where customers can pick and choose the part of their business they want to move to the cloud. As an Elite Cisco partner, Tekscape can design and implement a full communication environment, including:
A proven, enterprise-class cloud PBX
Bundled with Webex Teams, for advanced collaboration
Optional Cisco multiplatform (MPP) IP phones, headsets, and video devices
Option to add Webex Meetings
Simplified packaged pricing
Investment protection through the Cisco Collaboration Flex Plan purchasing
Easy administration, IT admins can maintain and change their business telephony setup via an online portal making it simpler to scale and manage.
Webex Calling typically doesn't include *PSTN / SIP services, and this would only be available through on-premise equipment. At Tekscape, we can leverage the infrastructure of our proprietary Hosted Voice Solution "Aria Hosted", to provide PSTN gateway functionality and an all-in-one subscription or service solution to customers looking for enterprise quality voice services in the cloud. All this in a seamless billing platform, meaning you won't be getting different invoices for your cloud-based PBX and PSTN functionality, but one single invoice and vendor to deal with.
Additionally, partners like Tekscape can help your business integrate the Webex solution with additional productivity and communication tools, providing a complete unified communications platform for your business growth.
"For over ten years we have worked closely with businesses of all sizes architecting their collaboration infrastructure, solutions like Webex Calling with our PSTN services included, allow businesses to make a seamless transition to a cloud-based model guaranteeing high availability and scalability of services. This bundle offers a high-performance solution to leave your old PBX behind and move to a more flexible model." – Dave Smith Tekscape CEO